Patient Service & Front Desk Specialist

COPC Brand; Westerville (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

The Patient Service Representative at Family Practice Center of Westerville is the first point of contact for patients, delivering a positive experience from arrival through check-out, including in-person, telehealth, and phone interactions.

This role handles registration, insurance verification, copays, scheduling, and referrals, supports clinical staff, maintains HIPAA compliance, and uses EHR systems like EPIC to ensure accurate data and smooth office operations.

Qualifications

• High School diploma or GED or at least six months of healthcare or customer service experience.
• Excellent interpersonal and written communication skills.
• Strong knowledge of HIPAA guidelines and patient privacy.

Responsibilities

• Ensure patients have a positive experience during their visit in person, telehealth or by phone.
• Greet patients, register, verify insurance, collect copays and schedule follow-ups.
• Coordinate with clinical staff to meet office needs and maintain patient flow.
• Answer calls and emails, manage referrals and complete clerical tasks.
• Maintain confidentiality and work with EHR systems.

Skills

Interpersonal skills

Verbal communication

Organizational skills

HIPAA knowledge

Multitasking

Teamwork

EHR systems

Microsoft Office

Education

High School diploma or GED

Six months customer service or healthcare experience

Tools

EPIC

Job description

The Patient Service Representative at Family Practice Center of Westerville is the first point of contact for patients, delivering a positive experience from arrival through check-out, including in-person, telehealth, and phone interactions.

This role handles registration, insurance verification, copays, scheduling, and referrals, supports clinical staff, maintains HIPAA compliance, and uses EHR systems like EPIC to ensure accurate data and smooth office operations.