Patient Services Front Desk Specialist

Center for Dermatology Cosmetic and Laser Surgery; Fremont (CA); On-site; USD 49,000 - 52,000; Full time

Job summary

Center for Dermatology Cosmetic and Laser Surgery is seeking a Patient Services Representative – Front Desk to manage registration, scheduling, and clinical call coordination across multiple practices and facilities. You will help ensure a smooth patient flow and an exceptional patient experience.

The role includes basic medical office duties, payment collection, insurance verification, and precise record keeping while maintaining a welcoming lobby and timely communication with staff.

Qualifications

• High school diploma or equivalent.
• 0-1 year of customer service, preferably in healthcare or call center.
• Ability to collect payments and verify insurance.
• Proficient with multiple computer systems and MS Office.

Responsibilities

• Greet patients warmly and manage registration and appointment scheduling with strong customer service.
• Accurately triage and route clinical calls to the appropriate departments.
• Assist patients with forms and paperwork for accuracy and completeness.
• Maintain a clean, organized lobby and work area for a positive patient experience.
• Identify and escalate patient concerns to the appropriate teams.
• Understand billing processes and the services offered by practitioners.

Skills

Customer service

Multitasking

Communication

Adaptability

Education

High school diploma or equivalent

Tools

MS Office

Multiple computer systems

Job description

Center for Dermatology Cosmetic and Laser Surgery is seeking a Patient Services Representative – Front Desk to manage registration, scheduling, and clinical call coordination across multiple practices and facilities. You will help ensure a smooth patient flow and an exceptional patient experience.

The role includes basic medical office duties, payment collection, insurance verification, and precise record keeping while maintaining a welcoming lobby and timely communication with staff.