Compassionate Patient Services & Scheduling Specialist

Ucs-Healthcare-1; West Des Moines (IA); On-site; USD 22,000 - 32,000; Full time

Job summary

UCS Healthcare in West Des Moines, IA is hiring a full-time Patient Services Representative. The role focuses on greeting visitors, handling check-ins, verifying insurance, and providing patient-centered service. Employees participate in a robust benefits package and a values-driven culture.

The position requires excellent communication, empathy, and the ability to work with a team to support high-quality care for our patients.

Qualifications

• Proven experience in a customer service or patient-facing role in a healthcare setting.
• Strong verbal and written communication with empathy.
• Ability to use de-escalation skills to resolve conflicts when needed.
• Ability to work independently and in a team.

Responsibilities

• Greet patients/visitors professionally in person and by phone.
• Perform check-ins, intakes, update demographics, verify insurance eligibility.
• Schedule appointments; manage filing and correspondence.

Skills

Customer service

Patient-facing

Communication

Teamwork

De-escalation

HIPAA

Education

Associate degree

Tools

Microsoft Office

Teams

EHR system

Job description

UCS Healthcare in West Des Moines, IA is hiring a full-time Patient Services Representative. The role focuses on greeting visitors, handling check-ins, verifying insurance, and providing patient-centered service. Employees participate in a robust benefits package and a values-driven culture.

The position requires excellent communication, empathy, and the ability to work with a team to support high-quality care for our patients.