Patient Services Pro: Front Desk & Care Coordination

CommonSpirit Health; Templeton (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

The Patient Services Professional role at Dignity Health's Pacific Central Coast Health Centers (PHC) focuses on delivering welcoming, efficient administrative support to ensure a smooth patient experience and clinic operations.

You will handle phone inquiries, scheduling, demographics, insurance verification, and referrals, while processing pre-registrations and other clerical tasks as needed. Strong communication and detail orientation are essential for success.

Qualifications

• Excellent communication and phone etiquette required.
• Meticulous handling of patient information and records.
• Strong organizational skills and ability to multitask in a clinical setting.

Responsibilities

• Manage phone customer service and greetings.
• Distribute communications and handle patient demographics, insurance verification, and scheduling.
• Process referrals, authorizations, pre-registrations, and other clerical tasks.
• Adhere to privacy policies and maintain data security.

Skills

Customer service

Attention to detail

Organizational skills

System proficiency

Active listening

Education

Medical terminology class

Job description

The Patient Services Professional role at Dignity Health's Pacific Central Coast Health Centers (PHC) focuses on delivering welcoming, efficient administrative support to ensure a smooth patient experience and clinic operations.

You will handle phone inquiries, scheduling, demographics, insurance verification, and referrals, while processing pre-registrations and other clerical tasks as needed. Strong communication and detail orientation are essential for success.