Patient Services Associate Lead

Pacific Central Coast Health Center; San Luis Obispo (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Pacific Central Coast Health Center is looking for a Patient Services Associate Lead to support the medical team by handling patient communications and administrative workflows, enabling clinicians to provide high-quality care. You will oversee the patient experience from check-in to check-out and perform essential tasks with HIPAA compliance.

The role requires proven outpatient front desk experience, proficiency with scheduling, insurance verification, and electronic health records systems,

Qualifications

• Three (3) years experience in an outpatient setting as a Medical Office Receptionist.
• Successful completion of Patient and Financial Services Rep I and II, or equivalent experience.
• Keyboarding skills and ability to utilize computer equipment and software.
• Experience with electronic practice management system.
• Medical terminology class completion or Equivalent experience.

Responsibilities

• Manage patient communications and administrative workflows from check-in to check-out.
• Answer phones, verify insurance, schedule appointments, process referrals.
• Manage electronic health records with strict attention to data privacy.

Skills

Customer service

Scheduling

Data entry

HIPAA compliance

Education

Medical terminology course

Patient Financial Services training

Tools

Electronic health records system

Practice management software

Job description

Job Summary and Responsibilities

As our Patient Services Associate Lead, you will support our medical team by managing patient communications and administrative workflows so they can provide high-quality, efficient patient care.

Every day you will manage the patient experience from check-in to check-out. You will perform essential administrative tasks, including answering phones, verifying insurance, scheduling appointments, processing referrals, and managing electronic health records with strict attention to data privacy.

To be successful in this role, you will possess:

• Customer Service Excellence:A proactive, empathetic, and professional communication style.
• Technical Proficiency:Ability to manage high-volume scheduling, insurance verification, and financial data entry accurately.
• Organizational Skills:A strong sense of urgency in prioritizing tasks, meeting deadlines, and maintaining clinic efficiency.
• Reliability:Meticulous attention to detail and a commitment to HIPAA compliance and organizational stewardship.

Job Requirements

Required

• Three (3) years experience in an outpatient setting as a Medical Office Receptionist
• Successful completion of Patient and Financial Services Rep I and II, or equivalent experience
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
• Experience with electronic practice management system and
• Medical terminology class completion or Equivalent experience

Where You'll Work

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California