Patient Services Associate II

CommonSpirit Health; Templeton (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

The Patient Services Professional role at Dignity Health's Pacific Central Coast Health Centers (PHC) focuses on delivering welcoming, efficient administrative support to ensure a smooth patient experience and clinic operations.

You will handle phone inquiries, scheduling, demographics, insurance verification, and referrals, while processing pre-registrations and other clerical tasks as needed. Strong communication and detail orientation are essential for success.

Qualifications

• Excellent communication and phone etiquette required.
• Meticulous handling of patient information and records.
• Strong organizational skills and ability to multitask in a clinical setting.

Responsibilities

• Manage phone customer service and greetings.
• Distribute communications and handle patient demographics, insurance verification, and scheduling.
• Process referrals, authorizations, pre-registrations, and other clerical tasks.
• Adhere to privacy policies and maintain data security.

Skills

Customer service

Attention to detail

Organizational skills

System proficiency

Active listening

Education

Medical terminology class

Job description

Job Summary and Responsibilities

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Consistently demonstrates customer service expectations.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. "Thank you for choosing (Clinic) this is (your name) how can I help you"
• Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
• *Job Requirements*Required
• One (1) year experience as a PSA I or
• equivalent experience
• Medical terminology class completion or equivalent experience

Where You'll Work

Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast's award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

[One Community. One Mission. One California ](https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

Pay Range

$25.00 - $34.33 /hour