Patient Services Lead: Front Desk & Scheduling

Commonspirit-Health; Santa Maria (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Dignity Health’s Pacific Central Coast Health Centers (PHC) seeks a Patient Services Associate Lead to support the medical team by coordinating patient communications and administrative tasks. You will guide the patient experience from check-in to check-out and ensure efficient workflows across scheduling, insurance verification, referrals, and EHR management.

The role emphasizes attention to HIPAA compliance, data privacy, and organizational stewardship to maintain clinic efficiency and

Qualifications

• Three years experience in an outpatient setting as a Medical Office Receptionist.
• Completed Patient and Financial Services Rep I and II, or equivalent experience.
• Experience with electronic practice management systems and medical terminology.

Responsibilities

• Manage patient communications and administrative workflows to support clinicians.
• Oversee the patient experience from check-in to check-out.
• Perform scheduling, insurance verification, referrals processing, and consent handling.
• Maintain electronic health records with strict attention to privacy and HIPAA compliance.

Skills

Customer Service

Scheduling

HIPAA compliance

Attention to detail

Education

Medical Terminology course

Tools

Practice management system

EHR / Electronic health records

Job description

Dignity Health’s Pacific Central Coast Health Centers (PHC) seeks a Patient Services Associate Lead to support the medical team by coordinating patient communications and administrative tasks. You will guide the patient experience from check-in to check-out and ensure efficient workflows across scheduling, insurance verification, referrals, and EHR management.

The role emphasizes attention to HIPAA compliance, data privacy, and organizational stewardship to maintain clinic efficiency and