Patient Services Associate II

Pacific Central Coast Health Center; San Luis Obispo (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Pacific Central Coast Health Centers is seeking a Patient Services Professional to be the welcoming voice and central administrative support for our clinics. You will manage phone inquiries, schedule appointments, verify insurance, and handle patient demographics with discretion to support smooth operations.

Ideal candidates bring strong communication, attention to detail, and organizational skills, plus proficiency with clinic information systems.

Qualifications

• One (1) year experience as a PSA I or equivalent experience.
• Medical terminology class completion or equivalent experience.

Responsibilities

• Manage phone patient service and scheduling to support clinic operations.
• Handle patient demographics, insurance verification, and communications.
• Process referrals, authorizations, pre-registrations and clerical tasks.
• Maintain sensitivity and privacy of patient information.
• Support daily patient flow and coordination across clinics.

Skills

Customer service

Phone handling

Administrative support

Attention to detail

Education

Medical terminology

Tools

EMR system

Job description

Job Summary and Responsibilities

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Consistently demonstrates customer service expectations.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. 'Thank you for choosing (Clinic) this is (your name) how can I help you'
• Uses scripted closing at every interaction. 'Is there anything else I can do for you' Over the phone and as patients leave the clinic.

Job Requirements

Required

• One (1) year experience as a PSA I or
• equivalent experience
• Medical terminology class completion or equivalent experience

Where You'll Work

Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California