Patient Services Associate Lead

Commonspirit-Health; Santa Maria (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Dignity Health’s Pacific Central Coast Health Centers (PHC) seeks a Patient Services Associate Lead to support the medical team by coordinating patient communications and administrative tasks. You will guide the patient experience from check-in to check-out and ensure efficient workflows across scheduling, insurance verification, referrals, and EHR management.

The role emphasizes attention to HIPAA compliance, data privacy, and organizational stewardship to maintain clinic efficiency and

Qualifications

• Three years experience in an outpatient setting as a Medical Office Receptionist.
• Completed Patient and Financial Services Rep I and II, or equivalent experience.
• Experience with electronic practice management systems and medical terminology.

Responsibilities

• Manage patient communications and administrative workflows to support clinicians.
• Oversee the patient experience from check-in to check-out.
• Perform scheduling, insurance verification, referrals processing, and consent handling.
• Maintain electronic health records with strict attention to privacy and HIPAA compliance.

Skills

Customer Service

Scheduling

HIPAA compliance

Attention to detail

Education

Medical Terminology course

Tools

Practice management system

EHR / Electronic health records

Job description

Job Summary and Responsibilities

As our Patient Services Associate Lead, you will support our medical team by managing patient communications and administrative workflows so they can provide high-quality, efficient patient care.

Every day you will manage the patient experience from check-in to check-out. You will perform essential administrative tasks, including answering phones, verifying insurance, scheduling appointments, processing referrals, and managing electronic health records with strict attention to data privacy.

To be successful in this role, you will possess:

• Customer Service Excellence:A proactive, empathetic, and professional communication style.
• Technical Proficiency:Ability to manage high-volume scheduling, insurance verification, and financial data entry accurately.
• Organizational Skills:A strong sense of urgency in prioritizing tasks, meeting deadlines, and maintaining clinic efficiency.
• Reliability:Meticulous attention to detail and a commitment to HIPAA compliance and organizational stewardship.

Job Requirements

Required

• Three (3) years experience in an outpatient setting as a Medical Office Receptionist
• Successful completion of Patient and Financial Services Rep I and II, or equivalent experience
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
• Experience with electronic practice management system and
• Medical terminology class completion or Equivalent experience

Where You'll Work

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California