Patient Services Associate II

CommonSpirit Health; Santa Maria (CA); On-site; USD 33,269 - 47,003; Full time

Job summary

CommonSpirit Health is seeking a Patient Services Professional in Santa Maria, California. In this role, you will ensure seamless patient experiences through effective communication, administrative support, and efficient clinic operations. Responsibilities include managing customer service, verifying patient information, and processing referrals. Ideal candidates should have 1-3 years of relevant experience and a High School Diploma or GED. The position offers a pay range of $24.15 – $34.12 per hour.

Qualifications

• 1-3 years experience as a PSA I or equivalent experience.

Responsibilities

• Manage phone customer service and handle patient information.
• Process referrals, authorizations, and appointments.
• Analyze patients' financial obligations and set up payment plans.

Skills

Communication skills

Attention to detail

Organizational skills

System proficiency

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Interview patients to obtain, clarify, and verify all demographic and insurance information and determine status of financial clearance, as needed.
• Identify and obtain required pre-certifications, authorizations, and/or referrals and enter all information in the appropriate registration and billing systems.
• Perform verification of benefits, either electronically or by telephone, according to PHC procedures and guidelines.
• Analyze patients’ ability to meet financial obligations and set up appropriate payment plans.
• Identify insurance guidelines and communicate necessary steps to clinic staff, including physicians.

Job Requirements

1-3 years experience as a PSA I or equivalent experience.

High School Diploma or GED.

Where You'll Work

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non‑profit community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is part of Dignity Health Central Coast’s award‑winning network of outstanding hospitals, imaging centers, laboratories, and post‑acute services.

Pay Range

$24.15 – $34.12 per hour