Patient Experience Specialist II

Dignity Health; Templeton (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

Dignity Health's Pacific Central Coast Health Centers seeks a Patient Services Professional to serve as the welcoming voice and central administrative support for a busy clinic.

You will manage phone inquiries, verify demographics and insurance, schedule appointments, and handle referrals, authorizations, and pre-registrations, ensuring accurate patient data and smooth clinic operations.

Qualifications

• 1 year experience as a PSA I or equivalent
• Medical terminology class completion or equivalent experience

Responsibilities

• Manage phone customer service and greet patients
• Distribute communications and handle patient demographics
• Verify insurance and schedule appointments
• Process referrals, authorizations, and pre-registrations
• Complete clerical tasks and protect sensitive data

Skills

1 year PSA experience

Medical terminology

Job description

Dignity Health's Pacific Central Coast Health Centers seeks a Patient Services Professional to serve as the welcoming voice and central administrative support for a busy clinic.

You will manage phone inquiries, verify demographics and insurance, schedule appointments, and handle referrals, authorizations, and pre-registrations, ensuring accurate patient data and smooth clinic operations.