Patient Services Pro - Seamless Clinic Coordinator

CHI; Omaha (NE); On-site; USD 22,000 - 32,000; Full time

Job summary

CHI Health Clinic is seeking a Patient Services Professional to be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations.

You will manage phone inquiries, schedule appointments, verify demographics and insurance, handle referrals and authorizations, and communicate instructions to patients and providers with accuracy and care.

Qualifications

• High School GED or equivalent required and experience with computer systems, including web-based applications.
• Ability to handle sensitive patient data with care and discretion.

Responsibilities

• Schedule and register patient appointments and provide information for requests.
• Answer and screen a high volume of incoming calls professionally.
• Direct patient access to the practice by scheduling and canceling appointments for multiple providers.
• Update patients on the status of referrals or authorizations.
• Communicate exam preparation instructions to patients and providers.
• Send accurate communications to physicians or other healthcare providers.

Skills

Phone customer service

Appointment scheduling

Demographics verification

Insurance verification

Clerical tasks

Communication

System proficiency

Education

High School GED

Tools

Web-based applications

Job description

CHI Health Clinic is seeking a Patient Services Professional to be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations.

You will manage phone inquiries, schedule appointments, verify demographics and insurance, handle referrals and authorizations, and communicate instructions to patients and providers with accuracy and care.