Patient Services Pro - Eye Care Front Desk & Scheduling

Lasikeyesboston; Norwood (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

Eye Care Specialists is seeking a friendly and organized Patient Service Representative to support our Norwood and Norfolk offices. The role involves greeting patients, handling check-ins/outs, scheduling, and coordinating with providers while protecting patient privacy.

We value strong communication, reliability, and the ability to multitask in a fast-paced medical setting. Experience with EMR and insurance verification is a plus and benefits are provided for full-time staff.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a busy medical office.
• Dependable, professional, and team-oriented.
• Previous medical office or receptionist experience preferred but not required.
• Experience with electronic medical records and insurance verification is a plus.

Responsibilities

• Greet and check in and out patients.
• Answer phones and schedule appointments.
• Verify patient demographics and insurance information.
• Collect copayments.
• Assist with referrals and patient messages.
• Communicate professionally with patients, providers, and staff.
• Maintain patient confidentiality and follow HIPAA requirements.

Skills

Customer service

Communication

Detail orientation

Organization

Multitasking

Team player

Professional demeanor

Experience in medical office

EMR familiarity

Tools

Electronic Medical Records (EMR)

Insurance verification

Job description

Eye Care Specialists is seeking a friendly and organized Patient Service Representative to support our Norwood and Norfolk offices. The role involves greeting patients, handling check-ins/outs, scheduling, and coordinating with providers while protecting patient privacy.

We value strong communication, reliability, and the ability to multitask in a fast-paced medical setting. Experience with EMR and insurance verification is a plus and benefits are provided for full-time staff.