Eye Care Front Desk & Patient Experience Specialist

Lasikeyesboston; Norwood (MA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

10 holidays

PTO after 90 days

Medical insurance

Life insurance

Short-term disability

Dental plan

401(k) after 1 year

Eye care discounts

Job summary

Eye Care Specialists is seeking a friendly Medical Receptionist to join our team at the Norwood and Norfolk offices. The role involves greeting patients, checking them in/out, scheduling, and verifying demographics and insurance.

The ideal candidate has strong customer service and multitasking abilities, works well in a team, and supports HIPAA privacy requirements. Previous medical office experience is a plus but not required.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a busy medical office.
• Dependable, professional, and team oriented.
• Previous medical office or receptionist experience is preferred but not required.
• Experience with electronic medical records and insurance verification is a plus.

Responsibilities

• Greet and check in and out patients.
• Answer phones and schedule appointments.
• Verify patient demographics and insurance information.
• Collect copayments.
• Assist with referrals and patient messages.
• Communicate professionally with patients, providers, and staff.
• Maintain patient confidentiality and follow HIPAA requirements.

Skills

Excellent customer service

Communication

Attention to detail

Organizational skills

Multitasking

Team player

Medical office/reception experience (f

Tools

EMR experience

Insurance verification

Job description

Eye Care Specialists is seeking a friendly Medical Receptionist to join our team at the Norwood and Norfolk offices. The role involves greeting patients, checking them in/out, scheduling, and verifying demographics and insurance.

The ideal candidate has strong customer service and multitasking abilities, works well in a team, and supports HIPAA privacy requirements. Previous medical office experience is a plus but not required.