Patient Service Representative

Lasikeyesboston; Norwood (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

Eye Care Specialists is seeking a friendly and organized Patient Service Representative to support our Norwood and Norfolk offices. The role involves greeting patients, handling check-ins/outs, scheduling, and coordinating with providers while protecting patient privacy.

We value strong communication, reliability, and the ability to multitask in a fast-paced medical setting. Experience with EMR and insurance verification is a plus and benefits are provided for full-time staff.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a busy medical office.
• Dependable, professional, and team-oriented.
• Previous medical office or receptionist experience preferred but not required.
• Experience with electronic medical records and insurance verification is a plus.

Responsibilities

• Greet and check in and out patients.
• Answer phones and schedule appointments.
• Verify patient demographics and insurance information.
• Collect copayments.
• Assist with referrals and patient messages.
• Communicate professionally with patients, providers, and staff.
• Maintain patient confidentiality and follow HIPAA requirements.

Skills

Customer service

Communication

Detail orientation

Organization

Multitasking

Team player

Professional demeanor

Experience in medical office

EMR familiarity

Tools

Electronic Medical Records (EMR)

Insurance verification

Job description

Patient Service Representative - Norwood & Norfolk Locations

Eye Care Specialists is seeking a friendly, dependable, and organized Patient Service Representative to join our team. This position will work at both our Norwood and Norfolk offices.

Responsibilities:

• Greet and check in and out patients
• Answer phones and schedule appointments
• Verify patient demographics and insurance information
• Collect copayments
• Assist with referrals and patient messages
• Communicate professionally with patients, providers, and staff
• Maintain patient confidentiality and follow HIPAA requirements

Qualifications:

• Excellent customer service and communication skills
• Strong attention to detail and organizational skills
• Ability to multitask in a busy medical office
• Dependable, professional, and comfortable working as part of a team
• Previous medical office or receptionist experience is preferred but not required
• Experience with electronic medical records and insurance verification is a plus

Benefits for Full-Time Employees:

• 10 paid holidays
• 10 days of PTO after a 90-day probationary period
• Medical, life, and short-term disability insurance
• Dental plan reimbursement
• 401(k) eligibility after one year of employment
• Employee discounts on eye exams, eyewear, contact lenses, LASIK/PRK, cataract surgery, cosmetic services, and eye care treatments

Benefits for Part-Time Employees:

• Flexible scheduling
• Employee discounts on eye exams, eyewear, contact lenses, LASIK/PRK, cataract surgery, cosmetic services, and eye care treatments