Patient Services Specialist — Welcoming Care & Scheduling

Ennen Eye Center; Fort Smith (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid medical and dental benefits

Free vision care

Paid time off

Paid holidays

401(k) retirement plan

Uniform allowance

Employee discounts

Job summary

Ennen Eye Center is seeking a friendly Patient Services Representative to greet patients, check them in and out, and handle payments with care. You will answer questions, schedule appointments, verify insurance, and coordinate with providers and staff to support daily office operations.

The role emphasizes strong communication, customer service, accuracy, and teamwork in a patient-centered environment. Prior clinic experience is helpful, but a positive attitude and willingness to learn are key.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask and manage time in a fast-paced environment.
• Basic computer proficiency and willingness to learn office systems.
• Positive attitude and dependable work ethic.

Responsibilities

• Greet patients warmly and professionally, in person and over the phone.
• Check patients in and out for a smooth, positive experience.
• Collect patient payments via cash, checks, and credit cards.
• Answer patient questions and direct inquiries to staff as needed.
• Schedule appointments to maximize provider schedules.
• Verify insurance information and assist with related tasks.
• Collaborate with providers and staff to support daily operations.
• Maintain accuracy, organization, and professionalism across tasks.

Skills

Strong verbal and written comms

Customer service skills

Interpersonal skills

Attention to detail

Organizational skills

Multitasking & time management

Team player

Basic computer proficiency

Job description

Ennen Eye Center is seeking a friendly Patient Services Representative to greet patients, check them in and out, and handle payments with care. You will answer questions, schedule appointments, verify insurance, and coordinate with providers and staff to support daily office operations.

The role emphasizes strong communication, customer service, accuracy, and teamwork in a patient-centered environment. Prior clinic experience is helpful, but a positive attitude and willingness to learn are key.