Patient Access & Care Coordinator

EvergreenHealth; Kirkland (WA); On-site; USD 47,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

HSA

401(k) match

Job summary

EvergreenHealth in Kirkland, WA is seeking an administrative patient services coordinator to support front-desk tasks and care coordination. You will handle patient scheduling, registrations, referrals, and insurer communications, ensuring accurate data and timely patient outreach.

The role emphasizes excellent communication, calm problem solving, and the ability to work independently as part of a collaborative clinical team. Prior healthcare exposure is a plus.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service experience required.
• Strong interpersonal and written communication skills.
• Ability to stay calm under pressure and provide professional service.
• Prior exposure to medical settings or EMR is a plus.

Responsibilities

• Coordinate patient scheduling for in-person or virtual visits, including rescheduling and cancellations.
• Handle multi-line phone system and direct urgent calls to clinical staff.
• Explain insurance coverage options and help with co-insurance, copays, and approvals.
• Assist patients with portal enrollment and explain its use and benefits.
• Register patients, verify information, and manage messages between staff and patients.
• Manage appointment queues and prep patient outreach communications.
• Process referrals and liaise with clinics and insurers as needed.
• Collect copayments in line with organizational goals.
• Maintain infection control standards and tidy work areas.

Skills

Customer service

Communication

Problem solving

Written communication

Independence

Multitasking

Active listening

Education

High School diploma or equivalent

Tools

Cerner EMR

Real Time Eligibility

Windows software

Job description

EvergreenHealth in Kirkland, WA is seeking an administrative patient services coordinator to support front-desk tasks and care coordination. You will handle patient scheduling, registrations, referrals, and insurer communications, ensuring accurate data and timely patient outreach.

The role emphasizes excellent communication, calm problem solving, and the ability to work independently as part of a collaborative clinical team. Prior healthcare exposure is a plus.