Patient Services Operations Lead

blinkhealth; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

Blink Health is seeking a Customer Service Operations Manager in its Pittsburgh, PA office. This role leads a high‑impact team, designs scalable processes, and partners with product, engineering, and pharmacy to improve customer outcomes and service quality.

You will drive a culture of accountability, coach talent, and own performance metrics while building systems that scale with growth. bilingual Spanish preferred, bachelor's in Business/Communications or equivalent required.

Qualifications

• 5+ years of leadership in fast-paced, high-volume customer service or call center environments.
• 2+ years in customer service, healthcare, pharmacy, or related field.
• Builder of teams and systems with data-driven decision making.

Responsibilities

• Lead, coach, and develop a customer service team to high performance.
• Own day-to-day operations, ensuring timely, high-quality issue resolution across channels.
• Measure and report CSAT, NPS, and related metrics to drive improvements.

Skills

Leadership

Team building

Data analytics

Healthcare knowledge

Communication

Education

Bachelor's degree in Business, Communications, or equivalent

Tools

CRM software

Ticketing systems

Job description

Blink Health is seeking a Customer Service Operations Manager in its Pittsburgh, PA office. This role leads a high‑impact team, designs scalable processes, and partners with product, engineering, and pharmacy to improve customer outcomes and service quality.

You will drive a culture of accountability, coach talent, and own performance metrics while building systems that scale with growth. bilingual Spanish preferred, bachelor's in Business/Communications or equivalent required.