Customer Service Operations Leader — Scale Patient Care

Blink Health; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

Blink Health is seeking a Customer Service Operations Manager based in Pittsburgh to lead a high-impact team in a fast-growing healthcare tech environment. You will design scalable systems, coach talent, and drive relentless improvement across channels and processes.

The role requires 5+ years of leadership in high-volume settings and 2+ years in healthcare or related fields, with a focus on data-driven decision making and customer obsession.

Qualifications

• 5+ years of leadership experience in fast-paced, high-volume customer service environments.
• 2+ years in customer service, healthcare, pharmacy, or related field.
• Ability to build teams and systems, not just manage tasks.
• Comfort translating customer feedback into product and process changes.

Responsibilities

• Lead and develop a team of customer service reps and team leads.
• Create a culture of accountability, timely feedback, and growth.
• Own day-to-day operations across channels (phone, email, chat).
• Define and enforce policies, processes, and SLAs.
• Monitor CSAT, NPS, and other metrics and drive improvements.

Skills

Leadership

Data-driven

Process improvement

Team coaching

Cross-functional collaboration

Education

Bachelor's degree in Business/Communications

Tools

CRM systems (CRM)

Ticketing systems

Job description

Blink Health is seeking a Customer Service Operations Manager based in Pittsburgh to lead a high-impact team in a fast-growing healthcare tech environment. You will design scalable systems, coach talent, and drive relentless improvement across channels and processes.

The role requires 5+ years of leadership in high-volume settings and 2+ years in healthcare or related fields, with a focus on data-driven decision making and customer obsession.