Patient Support Operations Lead (Onsite Pittsburgh)

blinkhealth; Chesterfield (MO); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision from day 1

401k with traditional and Roth options

Paid sick and vacation time

Holidays off

Parental leave (12 weeks)

Job summary

Blink Health is seeking a Patient Support Team Lead to guide a growing group of specialists and drive operational excellence in a fast-paced environment. You will manage performance data, coach staff, and collaborate with stakeholders to implement initiatives that improve efficiency and patient satisfaction.

The role emphasizes data-driven decision making, clear communication, and a proactive approach to resolving escalations while fostering a collaborative team culture.

Qualifications

• Bachelor's degree or Associate's degree preferred in Healthcare, Business Administration, Supply Chain, or related field; equivalent experience considered.
• 3+ years of leadership experience in a fast-paced environment.
• 2+ years in customer service, call center, healthcare, pharmacy, or related area.
• Ability to use data to make critical decisions independently.
• Strong communication and coaching skills with attention to detail.

Responsibilities

• Manage a growing team of Patient Support Specialists and oversee day-to-day operations to ensure SLA adherence.
• Review team performance data and guide individuals to meet/exceed targets.
• Collaborate with cross-functional stakeholders to drive operational improvements.
• Oversee queue, backlogs, and workflows; optimize performance over time.
• Leverage customer insights to identify process improvements in the patient experience.
• Resolve complex escalations with judgment and maintain team collaboration.

Skills

Leadership

Customer service

Data-driven decisions

Problem solving

Attention to detail

Communication

Education

Healthcare / Business / Supply Chain degree or equivalent

Job description

Blink Health is seeking a Patient Support Team Lead to guide a growing group of specialists and drive operational excellence in a fast-paced environment. You will manage performance data, coach staff, and collaborate with stakeholders to implement initiatives that improve efficiency and patient satisfaction.

The role emphasizes data-driven decision making, clear communication, and a proactive approach to resolving escalations while fostering a collaborative team culture.