Patient Services Navigator & Scheduler

Texas Tech University - Health Sciences Center; Odessa (TX); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Health Plans

Paid Time Off

Retirement Plans

Wellness Programs

Mother-Friendly Workplace

Job summary

Texas Tech University Health Sciences Center in Odessa, Texas is seeking a clinic support specialist to ensure smooth patient flow, schedule appointments, and handle patient interactions. The role requires a high school diploma and at least one year of customer service or office experience.

You will process charges, maintain records, and support billing and insurance processes in a fast-paced clinic environment.

Qualifications

• High school diploma or equivalent required.
• One (1) year of customer service, office, or related experience.

Responsibilities

• Answer calls, schedule appointments, and relay messages to nurses.
• Enter and update patient demographics for insurance claims.
• Respond to patient and insurer inquiries, including prior authorizations and referrals.
• Verify insurance coverage and obtain required authorizations before scheduling appointments.
• Document communications in the EMR and handle daily cash transactions.

Skills

Customer service

Office work

Education

High school diploma or equivalent

Job description

Texas Tech University Health Sciences Center in Odessa, Texas is seeking a clinic support specialist to ensure smooth patient flow, schedule appointments, and handle patient interactions. The role requires a high school diploma and at least one year of customer service or office experience.

You will process charges, maintain records, and support billing and insurance processes in a fast-paced clinic environment.