Senior Patient Services Lead, Family Medicine

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 36,000 - 38,000; Full time

Job summary

TTUHSC Family Medicine Clinic in Odessa seeks a Sr Patient Services Specialist to manage patient flow, schedule visits, and prepare paperwork. The role serves as primary contact for patients, handling insurance communications and maintaining records.

Responsibilities include processing charges, filing claims, responding to information requests, and cash-handling as needed. A collaborative team environment and competitive benefits are offered.

Qualifications

• High school diploma or equivalent.
• Three years of customer service or related experience; healthcare setting preferred.
• Public speaking experience.
• Experience interpreting procedures and manuals.
• Experience analyzing data to write routine reports.
• Experience with basic accounting.
• Previous administrative office experience.
• Bilingual English/Spanish.

Responsibilities

• Schedule appointments and prepare necessary paperwork before patient visits.
• Receive patients and maintain records.
• Process charges for clinic services and file insurance claims.
• Respond to requests for information from patients and insurers.
• Maintain related information for the department.
• Possible cash-handling responsibilities.

Skills

Customer service

Public speaking

Interpreting procedures

Data analysis

Basic accounting

Administrative experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

TTUHSC Family Medicine Clinic in Odessa seeks a Sr Patient Services Specialist to manage patient flow, schedule visits, and prepare paperwork. The role serves as primary contact for patients, handling insurance communications and maintaining records.

Responsibilities include processing charges, filing claims, responding to information requests, and cash-handling as needed. A collaborative team environment and competitive benefits are offered.