Patient Services & Surgery Scheduler (Part-Time)

Odessa Regional Medical Center; Odessa (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Odessa Regional Medical Center is seeking a Patient Service Specialist for General Surgery to support patient intake, scheduling, and administrative tasks in a fast-paced clinic. You will greet patients, verify information, and help coordinate visits, tests, and referrals to ensure a positive patient experience.

This PRN, on-site role in Odessa, TX requires strong communication, basic data entry, proficiency with EHR and scheduling systems, and a patient-first attitude to maintain accuracy and

Qualifications

• High school diploma or equivalent.
• 0-2 years of healthcare experience; clinic experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with electronic health records (EHR) and scheduling systems.
• Ability to multitask in a fast paced environment.
• AHA BLS Certificate.
• Standing, sitting, and occasional movement in clinic.
• May involve handling sensitive or urgent situations.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Assist patients with check-in and check-out processes.
• Respond to patient inquiries in person and over the phone, providing accurate information regarding services, appointments, and clinic policies.
• Address patient concerns or complaints and escalation issues when necessary to ensure patient satisfaction.
• Schedule, reschedule, and confirm patient appointments and surgery using clinic systems.
• Coordinate referrals, follow-ups, and specialty visits as needed.
• Ensure appointment availability is optimized, and provider schedules are efficiently managed.
• Collect, verify, and update patient demographic and insurance information.
• Obtain necessary documentation, authorizations, and signatures.
• Explain insurance coverage, co-pays, and payment expectations when appropriate.
• Collect co-pays, deductibles, and outstanding balances.
• Process payments and maintain accurate financial records.
• Reconcile daily cash reports and ensure proper handling of funds.
• Maintain accurate patient records in the electronic health record (EHR) system.
• Scan, file, and manage documents in compliance with clinic policies.
• Assist with correspondence, forms, and reports as needed.
• Adhere to HIPAA regulations and maintain strict patient confidentiality.
• Follow clinic policies, procedures, and regulatory requirements.
• Ensure all documentation and processes meet compliance standards.
• Work closely with medical staff, billing teams, and management to ensure smooth clinic operations.
• Communicate effectively with providers regarding patient flow and scheduling needs.
• Support overall clinic efficiency and patient experience initiatives.

Skills

Strong communication

Interpersonal skills

EHR proficiency

Scheduling systems

Multitasking

Attention to detail

BLS certificate

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Job description

Odessa Regional Medical Center is seeking a Patient Service Specialist for General Surgery to support patient intake, scheduling, and administrative tasks in a fast-paced clinic. You will greet patients, verify information, and help coordinate visits, tests, and referrals to ensure a positive patient experience.

This PRN, on-site role in Odessa, TX requires strong communication, basic data entry, proficiency with EHR and scheduling systems, and a patient-first attitude to maintain accuracy and