Clinic Patient Services & Scheduling Specialist

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Wellness programs

Mother-Friendly workplace

Job summary

Texas Tech University Health Sciences Center in Lubbock, TX seeks a front desk/clinic support specialist to streamline patient flow, greet patients, schedule visits, and prepare paperwork. You will also handle basic billing tasks and insurance inquiries.

The role requires a High School diploma and at least one year of customer service or office experience; EPIC experience and insurance knowledge are preferred. Strong communication and cash handling skills are a plus.

Qualifications

• High School diploma or GED; 1 year of customer service or related office experience.
• Additional education may substitute for the experience requirement.
• Preferred: EPIC Systems experience and knowledge of insurance procedures.

Responsibilities

• Ensure smooth operation of the clinic patient flow.
• Primary contact for patients; schedule appointments, prepare paperwork before visits, receive patients, and maintain records.
• Process charges for clinic services, file insurance claims, respond to information requests from patients and insurance companies; maintain related department information.
• Employees may have cash-handling responsibilities.

Skills

Customer service

Education

High School diploma or GED

Tools

EPIC Systems

Job description

Texas Tech University Health Sciences Center in Lubbock, TX seeks a front desk/clinic support specialist to streamline patient flow, greet patients, schedule visits, and prepare paperwork. You will also handle basic billing tasks and insurance inquiries.

The role requires a High School diploma and at least one year of customer service or office experience; EPIC experience and insurance knowledge are preferred. Strong communication and cash handling skills are a plus.