Patient Services Manager — Lead Patient Experience & Care

Hhs, Llc; Titusville (FL); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Paid time off (vacation and sick)

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Job summary

HHS in Titusville, FL is seeking a Patient Services Manager to lead a patient ambassador team and ensure top-quality food service, safety, and nutrition. You will guide staff education, daily rounds, and service recovery while aligning with hospital goals for patient satisfaction.

You will coordinate training, oversee food service standards, and collaborate with leadership to deliver hospitality-centered care and continuous improvement in patient experience.

Qualifications

• Experience leading a team in a healthcare/food service setting.
• Strong customer service orientation with patient focus.
• Ability to train and develop staff and foster teamwork.
• Willing to relocate for promotional opportunities.
• Serve Safe certification or equivalent required.

Responsibilities

• Provide leadership that supports a team environment with morale and quality.
• Lead recruiting, training and development of team members.
• Perform daily inspections, patient rounding, assessments and coaching.
• Educate patients, families and staff on nutritional needs.
• Coordinate and evaluate food service standards for patient nourishment.
• Address issues with excellent customer service and resolution.
• Manage the patient ambassador program for high-quality service.
• Collaborate with leadership to achieve goals and drive improvements.
• Stay informed on patient satisfaction updates and trends.
• Participate in QA/PI programs and patient experience initiatives.

Skills

Team leadership

Interpersonal skills

Customer service

Communication

Proactivity

Organizational skills

Professionalism

Relocation willingness

Education

Serve Safe certification (or equivalent)

Tools

MS Word

MS Excel

Other software

Job description

HHS in Titusville, FL is seeking a Patient Services Manager to lead a patient ambassador team and ensure top-quality food service, safety, and nutrition. You will guide staff education, daily rounds, and service recovery while aligning with hospital goals for patient satisfaction.

You will coordinate training, oversee food service standards, and collaborate with leadership to deliver hospitality-centered care and continuous improvement in patient experience.