Patient Experience Leader — Food Service

HHS Culinary and Nutrition Solutions, LLC (USA); Cincinnati (OH); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Job summary

HHS Culinary and Nutrition Solutions, LLC (USA) seeks a compassionate leader to head the patient ambassador program at Bon Secours West Hospital. You will oversee food quality, safety, and service while guiding a goal-focused team to deliver guest-first experiences that support healing and nourishment.

You will lead recruiting, training, and coaching, performing rounds and patient education for patients, families, and staff.

Qualifications

• Interpersonal and communication skills required to lead a diverse team.
• Customer service mindset with a focus on patient satisfaction.
• Professional and ethical conduct in a healthcare dining environment.
• Ability to organize tasks and manage multiple priorities in a fast-paced setting.

Responsibilities

• Provide leadership to a patient ambassador team and ensure quality service.
• Recruit, train, and develop team members; conduct daily inspections and coaching.
• Educate patients, families, and staff on nutritional needs and service standards.
• Coordinate food service standards to maximize patient nourishment and satisfaction.
• Manage and maintain the patient ambassador program and collaborate with leadership.

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Proactivity

Team Player

Business Ethics

Organization

Tools

Word Processing

Spreadsheets

Software Tools

Job description

HHS Culinary and Nutrition Solutions, LLC (USA) seeks a compassionate leader to head the patient ambassador program at Bon Secours West Hospital. You will oversee food quality, safety, and service while guiding a goal-focused team to deliver guest-first experiences that support healing and nourishment.

You will lead recruiting, training, and coaching, performing rounds and patient education for patients, families, and staff.