Patient Dining Experience Lead

Compass Group USA; Fayetteville (AR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Morrison Healthcare, a Compass Group company, is seeking a Patient Services Manager to oversee floater duties in the Orlando area, ensuring high-quality patient dining aligned with dietary directions and hospital standards.

You will hire and develop a service-focused team, coordinate with clinical staff, ensure compliance with HIPAA and foodservice regulations, and drive patient satisfaction initiatives to improve outcomes.

Qualifications

• An associate degree with at least one year of experience in foodservice or a related field or a bachelor’s degree in foodservice technology, management, or a related field.
• Strong communication, organization, and team leadership skills.
• A service mindset and a passion for improving the patient experience.
• At least one year of foodservice management experience preferred; acute care experience is a plus.
• Ability to use Microsoft Office, electronic medical records, and diet office systems.

Responsibilities

• Lead daily patient dining services, ensuring meals meet patients’ dietary needs, preferences, and medical direction.
• Hire, train, coach, and develop a team focused on accuracy, service, and patient satisfaction.
• Partner with clinical and hospital teams to deliver a coordinated patient dining experience.
• Ensure special and modified diets follow prescribed diet orders.
• Set clear service goals, monitor performance, and turn patient feedback into improvements.
• Maintain compliance with foodservice regulations, HIPAA, confidentiality, and patient rights requirements.
• Participate in patient satisfaction initiatives and hospital quality improvement programs.

Skills

Communication

Organization

Team leadership

Patient-focused service

Attention to detail

Education

Associate degree in foodservice or related field

Bachelor’s degree in foodservice technology/management or related field

Tools

Microsoft Office

Electronic Medical Records (EMR)

Diet office systems

Certified Dietary Manager (CDM) credential

ServSafe certification

Registered Dietitian credential

Job description

Morrison Healthcare, a Compass Group company, is seeking a Patient Services Manager to oversee floater duties in the Orlando area, ensuring high-quality patient dining aligned with dietary directions and hospital standards.

You will hire and develop a service-focused team, coordinate with clinical staff, ensure compliance with HIPAA and foodservice regulations, and drive patient satisfaction initiatives to improve outcomes.