Patient Services Leader - Pediatric Dental Front Desk

David E Thome DDS PLLC; Charlotte (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Mint Hill Pediatric Dentistry in Charlotte, NC is seeking a Patient Services Representative to join our front desk team. You will help manage patient flow, greet families, schedule appointments, verify insurance, and coordinate with the clinical staff to ensure a smooth patient experience.

The role requires at least 3 years of dental front desk experience, with pediatric exposure preferred. OSHA, HIPAA, and CPR certifications are required to maintain our high standards of care and compliance.

Qualifications

• Must have at least 3 years of experience in dental front desk operations
• At least 1 year of pediatric dental experience preferred
• Currently certified in OSHA, HIPAA and CPR

Responsibilities

• Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.
• Substitutes the management of front operations in the absence of Patient Services Supervisor PSS.
• Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.
• The above cited duties and responsibilities describe the general nature of work performed by people assigned to job.

Skills

Front desk operations

Customer service

Communication

Team collaboration

Education

OSHA certification

HIPAA training

CPR certification

Job description

Mint Hill Pediatric Dentistry in Charlotte, NC is seeking a Patient Services Representative to join our front desk team. You will help manage patient flow, greet families, schedule appointments, verify insurance, and coordinate with the clinical staff to ensure a smooth patient experience.

The role requires at least 3 years of dental front desk experience, with pediatric exposure preferred. OSHA, HIPAA, and CPR certifications are required to maintain our high standards of care and compliance.