Patient Service Representative

David E Thome DDS PLLC; Charlotte (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Mint Hill Pediatric Dentistry in Charlotte, NC is seeking a Patient Services Representative to join our front desk team. You will help manage patient flow, greet families, schedule appointments, verify insurance, and coordinate with the clinical staff to ensure a smooth patient experience.

The role requires at least 3 years of dental front desk experience, with pediatric exposure preferred. OSHA, HIPAA, and CPR certifications are required to maintain our high standards of care and compliance.

Qualifications

• Must have at least 3 years of experience in dental front desk operations
• At least 1 year of pediatric dental experience preferred
• Currently certified in OSHA, HIPAA and CPR

Responsibilities

• Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.
• Substitutes the management of front operations in the absence of Patient Services Supervisor PSS.
• Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.
• The above cited duties and responsibilities describe the general nature of work performed by people assigned to job.

Skills

Front desk operations

Customer service

Communication

Team collaboration

Education

OSHA certification

HIPAA training

CPR certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Mint Hill Pediatric Dentistry, Charlotte, NC, US

The Patient Services Representatives (PSR’s) provides vital office support that maximizes the flow of the front desk operations. Ownership of this position delivers the high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values

Essential Functions, Duties, and Responsibilities

Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.

Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.

Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.

Substitutes the management of front operations in the absence of Patient Services Supervisor PSS.

Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not

intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements

Must have at least 3 years of experience in dental front desk operations

At least 1 year of pediatric dental experience preferred

Currently certified in OSHA, HIPAA and CPR

Knowledge, Skills, and Abilities

• Strong analytical, critical thinking, and problem-solving skills
• Ability to quickly learn and adapt to new technologies, processes, and ideas
• Excellent interpersonal, organizational, verbal and written communication skill