Patient Service Representative

ADP, Inc.; Charlotte (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Mint Hill Pediatric Dentistry in Charlotte, NC, is seeking a Patient Services Representative to enhance front desk operations and patient experience. You will support scheduling, training, and daily office logistics while maintaining high service standards.

The role requires at least 3 years in dental front desk operations and OSHA/HIPAA/CPR certifications, with pediatric experience preferred. This is a full-time, on-site position focusing on teamwork and smooth patient flow.

Qualifications

• Must have 3 years of experience in dental front desk operations.
• 1 year of pediatric dental experience preferred.
• Currently certified in OSHA, HIPAA and CPR.

Responsibilities

• Collaborate with Patient Services Supervisor (PSS) in training, staffing and feedback.
• Satisfy all mandatory training requirements via tools provided by the PSS.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience.
• Substitute front operations management in the absence of the PSS.
• Perform a variety of administrative tasks that anticipate the needs of the team and patients.

Skills

Interpersonal skills

Verbal and written communication

Analytical thinking

Problem-solving

Adaptability

Education

OSHA certification

HIPAA training

CPR certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Mint Hill Pediatric Dentistry, Charlotte, NC, US

The Patient Services Representatives (PSR’s) provides vital office support that maximizes the flow of the front desk operations. Ownership of this position delivers the high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values

Essential Functions, Duties, and Responsibilities

Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.

Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.

Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.

Substitutes the management of front operations in the absence of Patient Services Supervisor PSS.

Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not

intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements

Must have at least 3 years of experience in dental front desk operations

At least 1 year of pediatric dental experience preferred

Currently certified in OSHA, HIPAA and CPR

Knowledge, Skills, and Abilities

Ability to teach and direct others with positivity and encouragement

• Strong analytical, critical thinking, and problem-solving skills
• Ability to quickly learn and adapt to new technologies, processes, and ideas
• Excellent interpersonal, organizational, verbal and written communication skill