Bilingual Front Desk Dental Lead: Patient Experience

NC Pediatric Dentistry; Mint Hill (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

NC Pediatric Dentistry in Mint Hill, NC is seeking a Patient Services Representative (PSR) to support front desk operations and ensure a high standard of patient experience. Bilingual Spanish strongly preferred.

The PSR collaborates with the Patient Services Supervisor, completes mandatory training, and manages scheduling flow. Requires 3 years of dental front desk experience, pediatric dental experience preferred, and OSHA, HIPAA, and CPR certifications.

Qualifications

• Must have at least 3 years of experience in dental front desk operations.
• At least 1 year of pediatric dental experience preferred.
• Currently certified in OSHA, HIPAA and CPR.

Responsibilities

• Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.
• Substitutes the management of front operations in the absence of Patient Services Supervisor (PSS).
• Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.

Skills

Teaching others

Analytical thinking

Interpersonal communication

Organizational skills

Education

OSHA Certification

HIPAA Certification

CPR Certification

Job description

NC Pediatric Dentistry in Mint Hill, NC is seeking a Patient Services Representative (PSR) to support front desk operations and ensure a high standard of patient experience. Bilingual Spanish strongly preferred.

The PSR collaborates with the Patient Services Supervisor, completes mandatory training, and manages scheduling flow. Requires 3 years of dental front desk experience, pediatric dental experience preferred, and OSHA, HIPAA, and CPR certifications.