Patient Services Specialist - Dermatology Call Center

Vanguard-Dermatology; New York (NY); On-site; USD 28,000 - 29,000; Full time

Job summary

Vanguard Dermatology in New York City is seeking a Patient Services Representative for our Sheepshead Bay call center. You will handle incoming calls, schedule appointments, and provide professional patient support in a compassionate environment.

Starting pay is $20–$21 per hour with Monday–Friday, 8-hour shifts. Ideal candidates have a high school diploma and 0–1 year in customer service; healthcare experience is a plus, with strong computer and MS Office skills.

Qualifications

• High school diploma or equivalent.
• 0–1 year in customer service, healthcare env preferred.
• Medical customer service experience highly preferred.
• Proficiency in navigating multiple computer systems and Microsoft Office applications.

Responsibilities

• Answer incoming calls promptly and professionally.
• Assist with appointment scheduling and inquiries; triage and route concerns.
• Learn provider preferences and service offerings to schedule efficiently.
• Collaborate with team to implement process improvements and support new rollouts.
• Attend trainings and development sessions; maintain dependable attendance.

Skills

Customer service

Healthcare experience

Microsoft Office

Education

High School Diploma

Tools

CRM software

Job description

Vanguard Dermatology in New York City is seeking a Patient Services Representative for our Sheepshead Bay call center. You will handle incoming calls, schedule appointments, and provide professional patient support in a compassionate environment.

Starting pay is $20–$21 per hour with Monday–Friday, 8-hour shifts. Ideal candidates have a high school diploma and 0–1 year in customer service; healthcare experience is a plus, with strong computer and MS Office skills.