Patient Services Lead – Front Office & Billing

UVA Community Health; Gainesville (VA); On-site; USD 23,419 - 34,440; Full time

Job summary

UVA Community Health is seeking a Patient Services Coordinator Lead to oversee front office operations in the outpatient clinic, schedule and register patients, and verify eligibility with pre-authorizations as needed.

The role also includes training new staff, coordinating with revenue cycle, ensuring timely billing and co-pay collections, and leading front office meetings to keep patient flow smooth and efficient.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Minimum of 2 years of related experience (admitting, business office, scheduling) required.
• Leadership experience preferred.
• Knowledge of medical terminology and insurance procedures.
• Ability to communicate effectively, customer service oriented.
• Proficiency in Windows and Microsoft Office preferred.

Responsibilities

• Schedules and registers patients for the outpatient clinic.
• Verifies eligibility and ensures all pre-authorizations, referrals, and pre-certifications are obtained as necessary.
• Trains new Patient Service Coordinator team members.
• Responsible for daily operations of the front office, quality and outcomes of front office processes and responsibilities, along with leading front office throughput.
• Serves as a liaison with revenue cycle staff.
• Ensures timely billing and appropriate collections of co-pays, etc.
• Leads any staff meetings/huddles for front office staff, owns schedule and ensuring coverage for front office as appropriate, and serves as a liaison with supervisor or clinic leader for any front office issues.
• Perform other job-related duties as directed by the Supervisor or clinic leader.

Skills

Medical terminology

Customer service

Communication

Insurance knowledge

Microsoft Office

Windows proficiency

Education

High school diploma or GED

Associate degree preferred

Job description

UVA Community Health is seeking a Patient Services Coordinator Lead to oversee front office operations in the outpatient clinic, schedule and register patients, and verify eligibility with pre-authorizations as needed.

The role also includes training new staff, coordinating with revenue cycle, ensuring timely billing and co-pay collections, and leading front office meetings to keep patient flow smooth and efficient.