Patient Services Associate: Front Desk & Care Coordination

The Ohio State University Physicians, Inc.; Gahanna (OH); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Holidays

Wellness program

Employee assistance program

Job summary

The Ohio State University Physicians, Inc. is seeking Front Desk/PSA Lead roles to coordinate patient support services. Responsibilities include greeting patients, managing registrations, and handling payments, with a focus on accuracy and compassionate service.

Staff will support scheduling, record-keeping, referrals, and coordination across clinics. The position emphasizes professionalism, attention to detail, and teamwork in a busy outpatient setting.

Qualifications

• Customer service experience is required.
• Strong problem solving and ability to multitask.
• Excellent written and verbal communication skills.
• High level of interpersonal skills and discretion.

Responsibilities

• Coordinate and provide patient support services: answer phones, direct calls, greet patients, maintain records.
• Register and check-in patients; update demographics and insurance in systems.
• Assist with scheduling, office tasks, and patient payments.
• Lead roles support management in day-to-day operations.
• Process check-out: co-pays, schedule returns, provide after-visit summaries, ensure follow-up tests are scheduled.

Skills

Customer service

Problem solving

Communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

The Ohio State University Physicians, Inc. is seeking Front Desk/PSA Lead roles to coordinate patient support services. Responsibilities include greeting patients, managing registrations, and handling payments, with a focus on accuracy and compassionate service.

Staff will support scheduling, record-keeping, referrals, and coordination across clinics. The position emphasizes professionalism, attention to detail, and teamwork in a busy outpatient setting.