Patient Services Lead — Front Desk & Call Center

UC San Diego; San Diego (CA); Ibrido; USD 70.000 - 93.000; Tempo pieno

Descrizione del lavoro

UC San Diego is seeking a Patient Service Representative Lead who will supervise and train front-end staff, including reception, call center, referrals, and authorizations. This role supports administrative excellence and process improvement across the department.

The Lead oversees junior colleagues, coordinates scheduling and time-keeping, and collaborates with the Clinic Manager on improvements and standard work. Flexibility for hours and locations may be required.

Competenze

• Minimum four (4) years related experience in a healthcare setting with extensive knowledge of administrative practices including using electronic health record (EHR) systems (EPIC) for scheduling, patient records, and billing.
• Experience as an administrative lead overseeing and managing front office administration.

Mansioni

• Oversee and train front-end duties such as reception, call center, referrals, and authorizations.
• Provide leadership and coaching to junior staff and serve as a department resource.
• Participate in improvement efforts guided by the Clinic Manager.
• Perform other related duties as assigned.

Conoscenze

Administrative leadership

EPIC scheduling

Front-office management

Staff scheduling

Strumenti

EPIC EHR

Artera or similar tools

Descrizione del lavoro

UC San Diego is seeking a Patient Service Representative Lead who will supervise and train front-end staff, including reception, call center, referrals, and authorizations. This role supports administrative excellence and process improvement across the department.

The Lead oversees junior colleagues, coordinates scheduling and time-keeping, and collaborates with the Clinic Manager on improvements and standard work. Flexibility for hours and locations may be required.