Patient Access & Admissions Specialist

Aurora Health Care; Town of Oconomowoc (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Health Care is seeking an intake/registration associate to greet patients, verify insurance, and guide them through admissions for various services. The role emphasizes accuracy, customer service, and collaboration with departments and physician offices.

The position requires experience with patient registration processes, hospital billing knowledge, and strong communication. A high school diploma or GED is required, with a bachelor's degree preferred. Typing speed of 40 wpm is expected.

Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred.
• Knowledge of patient registration, insurance, and hospital billing preferred.
• Excellent communication skills and customer services skills required.
• Accurate spelling and attention to detail required; typing at least 40 wpm.

Responsibilities

• Register or Pre-register all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verify insurance coverage and obtain authorization for all services that requires authorization, pre-certification, and/or referral.
• Coordinate with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged; requests upfront payment of deposits from responsible party.
• Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.

Skills

Excellent communication

Customer service

Typing 40 wpm

Medical terminology

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Aurora Health Care is seeking an intake/registration associate to greet patients, verify insurance, and guide them through admissions for various services. The role emphasizes accuracy, customer service, and collaboration with departments and physician offices.

The position requires experience with patient registration processes, hospital billing knowledge, and strong communication. A high school diploma or GED is required, with a bachelor's degree preferred. Typing speed of 40 wpm is expected.