Patient Services & Insurance Coordinator

Apria-Healthcare; Greensboro (NC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Flexible Spending Accounts

Basic life insurance

Short/long-term disability

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Apria-Healthcare is seeking a Branch Coordinator who will serve patients in person and by phone, delivering outstanding service while coordinating orders and documentation. You will verify insurance, obtain authorizations, schedule deliveries, collect payments, and support the branch team across multiple systems.

You will assist with billing, coordinate with caregivers and providers, and help ensure timely, accurate documentation to support care delivery and reimbursement.

Qualifications

• High School Diploma or equivalent.
• AT least one year of related work experience.
• Excellent communication and ability to work in a team.

Responsibilities

• Serve as first point of contact for patients in person.
• Answer inbound calls, provide information and resolve issues.
• Process branch orders, verify insurance and authorizations.
• Gather documentation to bill health plans and collect payments.
• Support scheduling and data entry across systems.
• Conduct outbound patient satisfaction calls.

Skills

Organizing

Problem Solving/Analysis

Patient Focused

Teamwork

Time Management/Multi-tasking

Effective communication

Computer Skills

Multisystem proficiency

Language Skills

Mathematical Skills

Education

High School Diploma or equivalent

Tools

Multi-line phone-system

Job description

Apria-Healthcare is seeking a Branch Coordinator who will serve patients in person and by phone, delivering outstanding service while coordinating orders and documentation. You will verify insurance, obtain authorizations, schedule deliveries, collect payments, and support the branch team across multiple systems.

You will assist with billing, coordinate with caregivers and providers, and help ensure timely, accurate documentation to support care delivery and reimbursement.