Branch Coordinator

Accendra Health; Peoria (AZ); On-site; USD 26,000 - 30,000; Full time

Job summary

Accendra Health in Peoria, AZ is seeking a Branch Coordinator in a full-time role. You will assist patients by phone and in person, delivering excellent customer service and coordinating orders with the branch team.

Responsibilities include verifying insurance, obtaining authorizations, scheduling deliveries, and accurate data entry to bill insurers. Salary ranges from $19 to $22 per hour, with final pay depending on experience and location.

Qualifications

• Experience in healthcare or medical equipment billing preferred.
• Strong communication and data entry skills.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, escalate queries when necessary.
• Perform processing duties for the branch; including creating and working with new orders, reviewing multiple systems, confirming delivery appointments, verifying insurance, obtaining authorization of equipment per payor guidelines, monitoring incoming faxes, data entry.
• Collaborate with sales team, referrals and/or patients to ensure smooth service.

Job description

AZ PEORIA

Full time

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

JOB SUMMARY

Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.

The anticipated salary range for this position is $19.00 - $22.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as first point of contact to patients arriving in person.

• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and **escalate** queries or concerns when necessary.

• Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.

• Work with sales team, referrals and/or patients to