Patient Services Front Office Specialist

Texas Children's; Cypress (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Children's is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, and answer calls in a fast paced medical office. You will verify insurance eligibility, document messages, enter charges and handle the referral process with accuracy, ensuring timely patient flow.

The role requires professionalism, attention to detail, and the ability to work as part of a coordinated care team.

Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider’s template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol

Job description

Texas Children's is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, and answer calls in a fast paced medical office. You will verify insurance eligibility, document messages, enter charges and handle the referral process with accuracy, ensuring timely patient flow.

The role requires professionalism, attention to detail, and the ability to work as part of a coordinated care team.