Patient Concierge & Front Desk Specialist I

Texas Children's Hospital; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Children’s Hospital in Houston seeks a Front Office Specialist to coordinate patient scheduling, greet visitors, handle calls, and assist with referrals. You will ensure accurate billing, verify eligibility, and maintain the electronic health record in a fast-paced outpatient environment.

The role emphasizes strong communication, organization, and attention to detail, with a focus on delivering patient-centered care in a busy pediatric setting.

Qualifications

• H.S. Diploma or GED required.
• 1 year or more related experience required.

Responsibilities

• Greet patients and visitors upon arrival using SMILES and AIDET principles.
• Assist patients with check in/check out.
• Answer telephone within three rings and direct calls per protocol.
• Document messages in the system and route to appropriate area.
• Enter hospital charges into electronic billing system with accuracy and timeliness.
• Assess patient eligibility for referral by verifying coverage with payer.
• Document eligibility in the electronic health record per protocol.
• Schedule appointments per protocol and manage provider templates.
• Verify and document coverage prior to patient seen by provider.
• Monitor and take action on Account and Patient Work queues weekly.
• Ensure EHR is complete and ready for provider use.

Education

H.S. Diploma or GED

1 Year or More of Related Experience

Job description

Texas Children’s Hospital in Houston seeks a Front Office Specialist to coordinate patient scheduling, greet visitors, handle calls, and assist with referrals. You will ensure accurate billing, verify eligibility, and maintain the electronic health record in a fast-paced outpatient environment.

The role emphasizes strong communication, organization, and attention to detail, with a focus on delivering patient-centered care in a busy pediatric setting.