Front Office Specialist I - TCP Heights

Texas Children's Hospital; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Texas Children's Pediatrics is seeking a Front Office Specialist to manage patient scheduling, greet visitors, and handle calls in a fast-paced clinic environment. You will coordinate referrals, ensure accurate billing and claims, and document in the electronic health record with precision.

Responsibilities include assisting with check-in/out, verifying eligibility, scheduling appointments, and maintaining practice protocols while adhering to safety standards.

Qualifications

• H.S. Diploma or GED Required.
• 1 Year or More of Related Experience Required.

Responsibilities

• Greet patients and visitors using SMILES and AIDET principles.
• Assist patients with check-in/check-out.
• Answer calls and route per protocol.
• Document messages accurately in the EHR and routing.
• Enter hospital charges into billing system accurately and timely.
• Verify patient eligibility for referrals with payer before initiating.

Skills

Customer service

Phone etiquette

Scheduling appointments

Education

H.S. Diploma or GED

Tools

Billing software

EHR system

Job description

Job Description

We are searching for a Front Office Specialist - someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims.

Job Description

We are searching for a Front Office Specialist - someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims.

Think you’ve got what it takes?

Job Duties & Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider’s template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days
• As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• H.S. Diploma or GED Required
• 1 Year or More of Related Experience Required

About Us

Texas Children's Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area.

As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.