Pediatric Front Desk Specialist - Fast-Paced Care

Texas Children's Hospital; Kingwood (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Texas Children’s Pediatrics is seeking a Front Office Specialist to thrive in a fast-paced setting. You will coordinate patient scheduling, greet visitors, answer calls, process referrals, and ensure accurate billing entry and claims transmission.

This role requires a High School Diploma or GED and at least one year of related experience. You will assist with check-in/check-out, verify eligibility, schedule providers, and support practice operations while upholding patient service standards.

Qualifications

• H.S. Diploma or GED Required
• 1 Year or More of Related Experience Required

Responsibilities

• Greet patients and visitors upon arrival
• Assist patients with check in/check out
• Answer telephone within three rings and direct calls per practice protocol
• Document complete and error-free messages in telephone encounters
• Enter hospital charges into electronic billing system with 100% accuracy
• Assess patient’s eligibility for referral by verifying coverage with payer
• Document eligibility in the electronic health record
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider’s template
• Verify and document coverage of services prior to patient being seen
• Monitor Account Work queue and Patient Work queue weekly
• Ensure electronic health record is complete and ready for provider use
• Collect and disseminate mail and deliveries per protocol
• Monitor returned mail work queue and correct in billing system within 14 days
• Undergo respiratory fit testing as required by safety standards

Education

High School Diploma or GED

Job description

Texas Children’s Pediatrics is seeking a Front Office Specialist to thrive in a fast-paced setting. You will coordinate patient scheduling, greet visitors, answer calls, process referrals, and ensure accurate billing entry and claims transmission.

This role requires a High School Diploma or GED and at least one year of related experience. You will assist with check-in/check-out, verify eligibility, schedule providers, and support practice operations while upholding patient service standards.