Front Desk & Scheduling Specialist (Patient Experience)

Texas Children's; Houston (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Texas Children's is seeking a Front Office Specialist to thrive in a fast-paced environment. You will coordinate patient scheduling, greet visitors, answer calls, manage referrals, and input accurate billing information to transmit claims swiftly.

You will also verify eligibility, document in the EHR, schedule provider appointments, and monitor queues, ensuring smooth front-desk operations and timely communications with patients and providers.

Responsibilities

• Greet patients and visitors using polite, professional communication.
• Assist patients with check in/check out procedures.
• Answer phone calls promptly and route according to protocol.
• Document messages accurately and forward to the appropriate area.
• Enter charges into the electronic billing system with accuracy and timeliness.
• Verify patient eligibility for referral with payers before referral initiation.
• Record eligibility in the electronic health record per protocol.
• Schedule appointments following practice guidelines.
• Use sound judgment when scheduling providers’ templates.
• Verify coverage of services before patient visits with a provider.
• Monitor account and patient work queues weekly and take corrective action.
• Ensure the electronic health record is complete and provider-ready for visits.
• Manage mail and deliveries per protocol.

Skills

Scheduling

Customer service

Phone etiquette

Medical billing

Claims processing

Job description

Texas Children's is seeking a Front Office Specialist to thrive in a fast-paced environment. You will coordinate patient scheduling, greet visitors, answer calls, manage referrals, and input accurate billing information to transmit claims swiftly.

You will also verify eligibility, document in the EHR, schedule provider appointments, and monitor queues, ensuring smooth front-desk operations and timely communications with patients and providers.