Front Office Assistant - Family Practice / Wesley Chapel

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program

Health & wellness benefits

Retirement match

Parental leave

Flexible leave options

Job summary

Orlando Health, Inc. seeks a Front Office Assistant for the Family Practice site to support daily ambulatory office operations in Orlando, FL. The role involves patient registration, scheduling, and referrals under supervision.

Responsibilities include collecting demographic/insurance data, processing records, and ensuring policy compliance with a focus on patient satisfaction and efficient service delivery.

Qualifications

• Six months’ experience in a clerical office or customer service setting.
• High School graduate or equivalent (required).

Responsibilities

• Schedule patient appointments according to practice protocols and patient preference, including pre-certification when required.
• Obtain accurate patient demographics and insurance information.
• Process requests for medical records per policy and procedures.
• Adhere to Orlando Health policies and ensure compliant operations.
• Answer telephone calls professionally and use office equipment competently.
• Contribute to patient satisfaction and maintain punctual attendance.

Skills

Customer service

Scheduling

Phone etiquette

Education

High School diploma or equivalent

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday – Friday 8:00am – 5:00pm

Department: Family Practice

Location: 27343 Wesley Chapel Blvd Wesley Chapel FL

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting

updated: 10/05/2026