Patient Services Front Desk Specialist

Kardow; Orlando (FL); On-site; USD 32,000 - 38,000; Full time

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

The role emphasizes accuracy, courtesy, and adherence to policy while contributing to a positive patient experience in a family practice setting at 13311 N 56th St, Tampa, FL 33617.

Qualifications

• High school graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference, including required pre-certification when needed.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records according to policies.
• Ensures compliance with Orlando Health policies and value statements.
• Demonstrates competency in use of office equipment and answers calls appropriately.
• Maintains punctual attendance as per policies and regulatory standards.
• Interacts with patients and families professionally.

Education

High School graduate or equivalent

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

The role emphasizes accuracy, courtesy, and adherence to policy while contributing to a positive patient experience in a family practice setting at 13311 N 56th St, Tampa, FL 33617.