Patient Services Specialist — Medical Office

Northeast Georgia Health System; Dacula (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Northeast Georgia Health System is seeking a front desk/office technician to support physician clinics. You will handle reception, patient registration, referrals, and mail processing in a busy front office. Proficiency with EPIC EMR, strong communication, and customer service are essential.

High school diploma required; experience in a physician's office preferred. This role offers routine hours and opportunities to contribute to a patient-centered team.

Qualifications

• High school diploma or GED required.
• Experience in a physician's office or customer service preferred.
• Knowledge of EMR/EPIC system required.
• Strong communication and front-desk skills.

Responsibilities

• Screen and refer all incoming calls and visitors to facilitate accurate, timely communication.
• Procure patient referrals per physician requests and handle mail promptly.
• Schedule appointments for patient referrals as requested by physicians.
• Log referrals per guidelines and post referral numbers to patient accounts.
• Advise patients on referral requirements and how to obtain referrals.
• Open and distribute mail to appropriate personnel daily.
• Ensure accurate patient information is entered into the EPIC system.
• Balance daily audit journals and enter charges accurately.
• Forward monthly reports to the Central Business Office promptly.
• Prepare daily deposits following center procedure.
• Update patient information and arrange payment agreements as needed.
• Maintain inventory of front office supplies.

Skills

Customer service

Phone etiquette

EMR proficiency (EPIC)

Education

High School Diploma or GED

Tools

EPIC EMR system

Job description

Northeast Georgia Health System is seeking a front desk/office technician to support physician clinics. You will handle reception, patient registration, referrals, and mail processing in a busy front office. Proficiency with EPIC EMR, strong communication, and customer service are essential.

High school diploma required; experience in a physician's office preferred. This role offers routine hours and opportunities to contribute to a patient-centered team.