Patient Services Front Desk & Switchboard Specialist

Bedford Stuyvesant Family Health Center; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

401k Retirement Plan with matching

Life Insurance

Long-Term Disability

Transportation Plan

Paid Vacations and Holidays

Job summary

Bedford-Stuyvesant Family Health Center is seeking a Receptionist/Switchboard Operator to join our team in New York. You will handle high-volume calls, screen and direct inquiries, schedule patient appointments, and verify demographic and insurance details in the EMR.

The role requires a HS/GED, 2–5 years of experience preferred, and strong skills in MS Office (Outlook, Word, PowerPoint, Excel). Excellent interpersonal abilities are essential for patient-facing interactions.

Qualifications

• HS/GED required; experience could replace education requirements.
• Preferred 2–5 years of relevant experience.
• Strong proficiency in MS Office Outlook, Word, PowerPoint and Excel.

Responsibilities

• Answer high-volume calls on a multi-line phone system, screen and direct calls, and take detailed messages.
• Schedule patient appointments and verify demographic/insurance information in the EMR.
• Meet and greet patients with a positive attitude and perform general clerical duties as required.

Skills

Interpersonal skills

MS Office proficiency

Telephone etiquette

Education

HS/GED

Tools

Outlook

Word

PowerPoint

Excel

Job description

Bedford-Stuyvesant Family Health Center is seeking a Receptionist/Switchboard Operator to join our team in New York. You will handle high-volume calls, screen and direct inquiries, schedule patient appointments, and verify demographic and insurance details in the EMR.

The role requires a HS/GED, 2–5 years of experience preferred, and strong skills in MS Office (Outlook, Word, PowerPoint, Excel). Excellent interpersonal abilities are essential for patient-facing interactions.