Patient Services Coordinator — Front Desk & Switchboard

Bedford Stuyvesant Family Health Center; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

401k retirement plan

Life insurance

Long-term disability

Paid vacations

Paid holidays

Transportation plan

Job summary

Bedford-Stuyvesant Family Health Center (BSFHC) is seeking a Receptionist/Switchboard Operator to join our team in Brooklyn, NY. This role manages a multi-line phone system, screens calls, schedules appointments, and enters demographic/insurance data in the EMR while greeting patients with a positive attitude.

The position requires HS/GED and 2–5 years of relevant experience; proficiency in MS Office is preferred. We offer competitive benefits and a supportive work environment.

Qualifications

• Excellent interpersonal skills; maintain professionalism and courtesy with patients, families and staff.
• Demonstrates tact, patience and respectful communication in a diverse community.

Responsibilities

• Answer high-volume calls on a multi-line system; screen and direct calls and take messages.
• Schedule patient appointments and enter demographic and insurance data in the EMR.
• Greet patients, perform general clerical duties, and support clinical staff with communications.
• Ensure HIPAA compliance and protect confidential information.

Skills

Interpersonal skills

Professionalism

Education

HS/GED

Tools

MS Office

Job description

Bedford-Stuyvesant Family Health Center (BSFHC) is seeking a Receptionist/Switchboard Operator to join our team in Brooklyn, NY. This role manages a multi-line phone system, screens calls, schedules appointments, and enters demographic/insurance data in the EMR while greeting patients with a positive attitude.

The position requires HS/GED and 2–5 years of relevant experience; proficiency in MS Office is preferred. We offer competitive benefits and a supportive work environment.