Receptionist/Switchboard Operator

Bedford Stuyvesant Family Health Center; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

401k Retirement Plan with matching

Life Insurance

Long-Term Disability

Transportation Plan

Paid Vacations and Holidays

Job summary

Bedford-Stuyvesant Family Health Center is seeking a Receptionist/Switchboard Operator to join our team in New York. You will handle high-volume calls, screen and direct inquiries, schedule patient appointments, and verify demographic and insurance details in the EMR.

The role requires a HS/GED, 2–5 years of experience preferred, and strong skills in MS Office (Outlook, Word, PowerPoint, Excel). Excellent interpersonal abilities are essential for patient-facing interactions.

Qualifications

• HS/GED required; experience could replace education requirements.
• Preferred 2–5 years of relevant experience.
• Strong proficiency in MS Office Outlook, Word, PowerPoint and Excel.

Responsibilities

• Answer high-volume calls on a multi-line phone system, screen and direct calls, and take detailed messages.
• Schedule patient appointments and verify demographic/insurance information in the EMR.
• Meet and greet patients with a positive attitude and perform general clerical duties as required.

Skills

Interpersonal skills

MS Office proficiency

Telephone etiquette

Education

HS/GED

Tools

Outlook

Word

PowerPoint

Excel

Job description

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.

We are seeking a Receptionist/Switchboard Operator to join our team.

Duties And Responsibilities Include But Not Limited To

• Answer high-volume calls on a multi-line phone system; screens and directs calls, takes detailed messages and/or forwards telephone calls to appropriate physician or team member.
• Most calls require staff to obtain specific information from the caller to determine the appropriate call placement.
• Schedules patient appointments.
• Accurately enters and verifies demographic and insurance information in the EMR.
• Meet and greet patients with positive attitude.
• Performs general clerical duties including but not limited to prepare and forwarding mail, scanning, photocopying, and faxing as required.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues, comply with HIPPA rules and regulations
• Collaborate with clinical staff to support communication needs and ensure patients receive timely responses
• Performs other related duties as assigned by physician, supervisor, or management.

Education/Experience Required

• HS/GED; Experience could replace education requirements
• Preferred 2-5 years of relevant experience
• Strong proficiency in MS Office Outlook, Word, PowerPoint and Excel

Other Related Skills/Experience

• Excellent interpersonal skills must demonstrate professionalism, courteous and respectful attitude in dealing with patients, team members, families and significant others
• Display courtesy, tact and patience with all members of the team members and extended community

Benefits Overview

We offer attractive compensation with comprehensive benefits including: Medical, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.

Salary - $18/Hour

BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER