Receptionist/Switchboard Operator

Bedford Stuyvesant Family Health Center; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

401k retirement plan

Life insurance

Long-term disability

Paid vacations

Paid holidays

Transportation plan

Job summary

Bedford-Stuyvesant Family Health Center (BSFHC) is seeking a Receptionist/Switchboard Operator to join our team in Brooklyn, NY. This role manages a multi-line phone system, screens calls, schedules appointments, and enters demographic/insurance data in the EMR while greeting patients with a positive attitude.

The position requires HS/GED and 2–5 years of relevant experience; proficiency in MS Office is preferred. We offer competitive benefits and a supportive work environment.

Qualifications

• Excellent interpersonal skills; maintain professionalism and courtesy with patients, families and staff.
• Demonstrates tact, patience and respectful communication in a diverse community.

Responsibilities

• Answer high-volume calls on a multi-line system; screen and direct calls and take messages.
• Schedule patient appointments and enter demographic and insurance data in the EMR.
• Greet patients, perform general clerical duties, and support clinical staff with communications.
• Ensure HIPAA compliance and protect confidential information.

Skills

Interpersonal skills

Professionalism

Education

HS/GED

Tools

MS Office

Job description

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.

We are seeking a Receptionist/Switchboard Operator to join our team.

Duties and Responsibilities include but not limited to:

• Answer high-volume calls on a multi-line phone system; screens and directs calls, takes detailed messages and/or forwards telephone calls to appropriate physician or team member.
• Most calls require staff to obtain specific information from the caller to determine the appropriate call placement.
• Schedules patient appointments.
• Accurately enters and verifies demographic and insurance information in the EMR.
• Meet and greet patients with positive attitude.
• Performs general clerical duties including but not limited to prepare and forwarding mail, scanning, photocopying, and faxing as required.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues, comply with HIPPA rules and regulations
• Collaborate with clinical staff to support communication needs and ensure patients receive timely responses
• Performs other related duties as assigned by physician, supervisor, or management.

Education/Experience Required:

• HS/GED; Experience could replace education requirements
• Preferred 2-5 years of relevant experience
• Strong proficiency in MS Office Outlook, Word, PowerPoint and Excel

Other Related Skills/Experience:

• Excellent interpersonal skills must demonstrate professionalism, courteous and respectful attitude in dealing with patients, team members, families and significant others
• Display courtesy, tact and patience with all members of the team members and extended community

Benefits Overview:

We offer attractive compensation with comprehensive benefits including: Medical, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.

Salary - $18/Hour

BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER